Advice Trends

We track our advice trends and satisfaction from the people we help to ensure we are offering the right services for our communities. 

Over the last year (2018-19) we received the following feedback from the people we helped:

“The help I have received today is absolutely brilliant. Previously I had been so down and worried! So many thanks for all your help and advice -totally uplifting!!!” 
 
“Really friendly, understanding and helpful. Thank you.”
 
“Very friendly and helpful service in a relax and calm atmosphere”
 
“Self help has been very productive”
 
“Really happy with the service I received today. Staff very helpful and very friendly.”
 
“Very pleasant lady and very helpful. Excellent Service.”
 
And scored highly on satisfaction with 87% of those surveyed saying they were “very happy” and 13% “happy” with the service we provided. 97% of people say we made a difference to their lives.

Our latest statistics can be found in our Annual report 2017-18

For the first time this year, we have created a document that looks at Citizens Advice work across the County and compares the need and the support we give split by each individual charity. WCA Annual Review 17-18

The following downloads of annual statistics for the use of the Citizens Advice services in South Warwickshire are available to download:

Advice Trends for areas other than South Warwickshire are available to download from the national Citizens Advice website.