We track our advice trends and satisfaction from the people we help to ensure we are offering the right services for our communities.
Some feedback from the people we helped:
“The help I have received today is absolutely brilliant. Previously I had been so down and worried! So many thanks for all your help and advice -totally uplifting!!!”
“Really friendly, understanding and helpful. Thank you.”
“Very friendly and helpful service in a relax and calm atmosphere”
“Self help has been very productive”
“Really happy with the service I received today. Staff very helpful and very friendly.”
“Very pleasant lady and very helpful. Excellent Service.”
And scored highly on satisfaction with 87% of those surveyed saying they were “very happy” and 13% “happy” with the service we provided. 97% of people say we made a difference to their lives.
Our latest statistics, impact and activities can be viewed here, in our Annual Impact Report 2022-23
Annual report 2017-18
For the first time in 2017-18, we created a document that looks at Citizens Advice work across the County and compares the need and the support we give split by each individual charity. WCA Annual Review 17-18
The following downloads of annual statistics for the use of the Citizens Advice services in South Warwickshire are available to download:
- Annual Report 201617
- Stratford upon Avon Advice Trends, 2013-14 (PDF, 429kb)
- Stratford upon Avon Advice Trends, 2014-15 (PDF, 385kb)
- Dashboard full year 15-16 summary (PDF,431kb)
- Warwick District Advice Trends, 2015-16 (PDF, 444kb)
Advice Trends for areas other than South Warwickshire are available to download from the national Citizens Advice website.