More than 6,000 people were helped and 32,000 issues were dealt with during the 2018/2019.
Yvonne Hunter, Chair of Trustees for Citizens Advice South Warwickshire said
“Most of the people who come to us have multiple problems and we have specialist advisers who can help. Nearly half of our clients have a disability and it’s evident to us that many mental health problems in the community are not being addressed.”
She thanked local authorities who provided about 50% of the local charity’s funding.
“I know this funding makes sense to them. We managed to get £3million additional income for our clients – probably more, as we don’t always hear about the outcome of our help. This is money that on the whole goes straight back into the local community. So we are a good investment. “
Mayor of Stratford Kate Rolfe, a former trustee of the local Citizens Advice said
“When I first joined Citizens Advice in Stratford I thought it was a government-supported body, so I’m aware of the need for funding. I am very pleased that you are one of my chosen charities for my year as Mayor”.
Jeremy Vanes, Chief Executive, said that benefits and debt topped the list of most common problems, but South Warwickshire faced particular difficulties.
“Most Citizens Advice services around the country have one or two outreach locations, but in South Warwickshire we regularly take our services to 13 different locations. We also have 12 other staff who can provide home visits for people who meet the remits of our special projects. Transport and communications in this area sometimes makes it difficult for people to come to us”.
He said that Citizens Advice were helping a higher number of EU nationals who made up 10% of clients – an increase on last year.
The Impact Report with full details of the work of Citizens Advice South Warwickshire can be found on their website.