Special need for new volunteers in Leamington and Stratford

Citizens Advice South Warwickshire (CASW) offers confidential advice online, over the phone, and in person, for free. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

However, a special need has arisen to help people with the fastest growing advice issue – Universal Credit (UC). As a local charity we need more volunteers so that we can improve the support available to people making a claim. Citizens Advice South Warwickshire is set to deliver a new service called “Universal Support: Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking to recruit several new volunteers with good IT skills to support others to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.

You’ll have the ability to interview people either in person or on the phone. Maybe you have had some experience of using the benefits system? Perhaps you are looking for a volunteering role before getting back to the workplace? Or maybe you have more time to give something back to your local community?

Full training will be given for these posts and, after this, we would hope you could commit to one full day each week. The posts will be based at Leamington Spa and Stratford upon Avon.

This is a great opportunity to make a real contribution by helping others in our community to resolve their problems – which is good for them and the wider community. CASW is a local charity helping local people. More than 100 people already give their time to helping run the service – we hope we can find more for this urgent need.

Please contact us to find out more or get an application form.

For Stratford upon Avon Site Email maria.veitch@casouthwarwickshire.org.uk or call 01789 200180

For Leamington Spa site Email natalie.lavin@casouthwarwickshire.org.uk or call 01926 457928

Role description

Support people in making an initial online claim for Universal Credit.
Record details of claims on our case recording system.
Refer people for additional support where appropriate.
Prevent future problems by identifying failing policies and poor services.

You will need to be

Computer literate, including able to enter data onto an electronic form.
Able to use a telephone.
Good at listening and being patient.
Able to read and write English.
Flexible and able to work well with other people.
Open-minded and non-judgemental.
Interested in learning something new and passionate about making a difference.
Willing to carry out role off-site on a rota basis.

Desirable (but not essential)

Basic understanding of Universal Credit and the online claim process.
Knowledge of google drive and applications.
Understanding of the welfare benefit system.
Understanding of the wider issues faced by the local community.