Reach Out and Help Warwick Caseworker

Reach Out and Help Warwick Caseworker

Role:  Reach Out Caseworker

Salary: £20,751 – £25,295 dependent on experience FTE (pro rata, FTE is 37 hours)

Hours:  30 hours per week fixed term till 31.03.2022 (possibility of extension subject to funding)

Responsible to: Partnerships & Inclusion Manager (and other delegated staff)

Location: South Warwickshire (Leamington office)

Citizens Advice South Warwickshire (CASW) is looking to recruit a home visiting caseworker based in the Warwick area. Reach Out and Help Warwick is a project aimed at supporting people who are near to or at crisis points in their lives. Caseworkers provide supportive intervention and work as part of a multi disciplinary team. The home-visiting nature of this project means that we are able to reach out to those people who are otherwise unable to access our drop in services and are in need of additional support. A significant number of people accessing this service are living with mental & physical health issues and require intensive emotional support.

We’re looking for someone who can demonstrate that they have:

  • Minimum 12 months advice experience with Citizens Advice or a similar advice organisation.
  • Experience in dealing with people living with severe mental health issues.
  • Demonstrate sensitivity, emotional resilience and a non-judgemental attitude. 
  • Excellent communication skills, confidence and patience 
  • Skills in advocacy, advice and support – depending on the needs of the client. 
  • Awareness of your own personal safety at all times and of those you are in close contact with
  • Ability to work as part of a multi disciplinary team internally and with external organisations.
  • Willingness to undertake further development or training as required by this project.
  • Ability to work independently, with or without close supervision
  • Use of own transport and visiting clients in their own homes.

Above all else, you should have compassion and drive to help change people’s lives for the better and provide excellent quality of advice. Due to Covid19 the role will not visit homes or outreach locations until safely advised by the Government and subject to our internal assessments, support will be provided by other methods. Our teams are currently working from home providing telephone, email advice and support.

The closing date for applications is:
Monday 27th September 2021, 17.00
Interviews will be held via video conference w/c Monday 4th October 2021

Further details including how to apply and job pack available through:

We look forward to receiving your application.

Click the links to find the: 

Ref J1 Reach Out to Warwick Job Pack Aug 21 (contains Job and Personal Specification)

Staff Application Form

Notes on completing application form

Please send any questions about the role to 

We look forward to receiving your application.