Stratford Town Trust generous three-year grant

Citizens Advice South Warwickshire has been awarded a total of £182,750. It’s the first time the Trust has given funding for a period of three years to secure the future for the core service.  

Beth Nicholson, Marketing and Development Manager for Citizens Advice, said: “As a local charity, this grant means our frontline services are secure for the people of Stratford. We can continue to give our clients a lifeline when they are in difficulties and need help.

“Knowing that this funding is for three years makes a big difference in the current difficult climate. Just in the Stratford town area we supported more than 1,000 people last year and we are grateful for this grant, which will keep open our main office and our outreach services for the district.”

Rachel Jones, Head of Community Engagement for Stratford Town Trust, said: “We are proud and committed to support Citizens Advice South Warwickshire. Supporting some of our most key local charities and the significant impact their work has on local people. ”

Reaching out to people in need in Warwick

Generous grants of more than £25,000 have secured the future for a vital help at home service for people in need in the Warwick town provided by local charity Citizens Advice South Warwickshire.

The Charity of Thomas Oken and Nicholas Eyffler and Warwick Town Council have given the money to support the Reach Out and Help service run by Citizens Advice. The service helps  people in crisis who aren’t able to access help at the normal advice sessions.

Since September 2016 one caseworker has helped 71 people in Warwick town, some of whom are very socially isolated.  But the new funding means that the service could help about 132 people with issues such as benefits, debt and money management issues as well as getting access to the health and social care they need.

Clive Mason, Chairman of the Charity of Thomas Oken and Nicholas Eyffler said:
Although the Charity has been well known for many years for its Almshouses in Warwick, it is now funding two other Care projects; one which provides night carers for Warwick Myton Hospice at Home and the other, which involves other Warwick Charities, provides two ‘Oken Nurses’ who are delivering enhanced care at home in Warwick. This new programme compliments these projects and the aims of our Charity very well and the Trustees are delighted to support another group of people in need in our Town.”

Yvonne Hunter, Chair of Trustee for Citizens Advice South Warwickshire said:

We are so grateful for this support which we know will make such a difference to the lives of those who are disadvantaged, vulnerable or isolated.  We will be able to literally knock on the door of people who are in desperate need of help and advice.

The problems we find behind these closed doors can be heartbreaking, but working with other organisations we are able put together holistic support to meet people’s needs and help them put life back together”.  

Warwick Town & District Councillor for Saltisford Ward, Terry Morris said:

Given that much of the excellent work undertaken by Citizen’s Advice takes place in Saltisford Ward, I was keen to sponsor a request for Warwick Town Council to provide funding for the much-needed Reach Out at Home Project. Once I became fully aware of the benefits of expanding the Project throughout Warwick, I was delighted to broker an introduction between Citizen’s Advice and The Charity of Thomas Oken and Nicholas Efflyer – The Charity already supports a number of care initiatives for Warwick residents in need and I was confident that they would want to become involved in the Reach out at Home Project.”

The Reach Out and Help service in Warwick town is supported with a grant of £21,123 from The Charity of Thomas Oken and Nicholas Eyffler, £5,000 from Warwick Town Council and is also helped by a £2,500 grant from Orbit Heart of England housing association.  


From left to right, Cllr Terry Morris, Warwick Town Council, Beth Nicholson, Marketing and Development Manager, Citizens Advice South Warwickshire, Dr Ann Thurley Trustee and Clive Mason Chairman of the Charity of Thomas Oken and Nicholas Eyffler

Case Study with the names changed
Mick is a 76 year old man living with his wife Eva in sheltered housing in Warwick. Mick is the primary carer for Eva who has Parkinson’s and early dementia. He was referred to us by his GP surgery as they were concerned Mick was not coping with his finances and struggled with his caring duties. He was getting increasingly confused and suffering from mobility issues as well as other physical ailments.

Soon after we started to help, Eva was hospitalized and transferred to 24 hr care. Our caseworkers helped Mick to explain the change of circumstances to different organisations, including the District Council that recalculated his benefits and helped him deal with his personal and previous business debts.

Mick’s paperwork was particularly chaotic. We managed to untangle it and pass it on to Ella, his daughter after we secured a free legal appointment for her to help arrange Power of Attorney and Appointee so she could control her parents finances. We arranged for Attendance Allowance and helped Mick get a Motability car. He has slowly been getting on top of his finances.


  • £4,280 per year Attendance Allowance
  • Water bill reduced from £480 to only £32.90 per year
  • Debt written off by Housing Association
  • Mobility car, which helps him visit his wife daily and pain free

We are still in touch with Mick, waiting for his wife to be discharged from hospital and ensure that Mick has sufficient benefits and support to look after Eva properly.

Citizens Advice says thank you for 25 years of volunteering

A Stratford volunteer with Citizens Advice has helped more than 6,000 clients during her 25 years service.

Jenny Wood-Hill started as a volunteer adviser in 1983, in the pre-computer days of carbon paper to type forms in triplicate and big paper files and reference books.

She told colleagues at Citizens Advice South Warwickshire that the service was very different without computers and the internet.  The problems of clients  today were usually more complicated than before.

Jenny said she had found volunteering very rewarding, knowing that she has been able to help so many people in difficult circumstances, and she  appreciated the fantastic support and camaraderie of colleagues.  

Yvonne Hunter, chair of the trustees of Citizens Advice South Warwickshire, thanked Jenny for her continuing service and said volunteers were vital in today’s difficult times. 




Feedback from CASW stakeholder event November 2017

Citizens Advice brought together key organisations in the South Warwickshire area who represent the communities we live in, but serve different needs.   We wanted to see how CA and the wider third sector could work on these priorities and help those most in need. Our focus was on two areas –  financial inclusion and health and well being problems.  A full list of who attended can be found at the end of this summary.

The session was opened by Dave Webb, Executive Director of Stratford District Council, Chris Elliott, CEO of Warwick District Council and Phil Evans, Head of Community Services at Warwickshire County Council.  

The common themes that emerged from all of their priorities were to work well with partner organisations, listen to the needs of the communities, be able to intervene earlier with problem issues and better use of  technology.

The 10 workshop groups were able to bring their focus on the issues under discussion.

Since the workshops, we have taken the opportunity to pull out common themes and concerns raised through the workshop groups to bring them together in one document.  We would like to continue this dialogue with some of our partners on these areas, which are priorities for us all.

As a very busy generalist front line service, CASW is able to help assist with many of the issues delegates identified and discussed. We are also aware that we all work better together as a partnership. Importantly CASW is often in a position to spot emerging issues at an early stage, by working with partners we can set up special projects or areas of help at an early stage.

Under the two headings, here’s a summary of the subjects that were raised and discussed. Our Chief Executive, Aidan Knox, is keen to establish a reference group to see if working with our partners we can find better solutions to these issues.

Financial inclusion
Universal credit/welfare reform
Delays in housing benefits
Links to JCP
Links to DWP
There is a clear need to support people to be more prepared for changes to benefits

Lack of support for tenants
Quality of housing (brought up a few times)
Lack of social housing
Accessibility to housing (Fordham housing, key workers’ housing)
Sustaining tenancies e.g. Bromford

Access to services
Digital exclusion
Rural transport

Health and well being

Mental health
Vulnerability and different definitions 
Loneliness – aging population and losing a partner
Greater awareness with statutory services of mental health and the multiple issues associated with it – e.g. the impacts on finance
No support with benefits or housing unless they are in a crisis

How to get/signposting for help/partnership work

Good signposting to relevant well-being agencies
Avoid duplication
Statutory care providers difficult to access

Concluding thoughts
With the wide cross section of groups who took part in the workshops and the shared expertise, it is apparent that more working together can help alleviate problems.  There is a clear need for

  • Early intervention not crisis management. This applies to both health and wellbeing as well as financial inclusion. For many with mental health problems there is little  support with benefits or housing unless they are in a crisis.
  • Important to maintain outreach to ensure we reach those physically/emotionally unable to reach offices. Given the rural nature of much of the area,  an outreach/hub setting for statutory and voluntary services to work together is vital
  • Helping clients to deal with their issues by working with other agencies. There is pressure on social services to resolve issues quickly, but what about the need for ongoing support ?

Our thanks to groups who attended on the day
Stratford upon Avon District Council
The Royal British Legion
Bromford Housing Association
Warwickshire County Council
Barnardos – Leamington Children’s Centre
Job Centre Plus Coventry and Warwickshire
Office of Jeremy Wright MP
Addaction / The Recovery Partnership
Grapevine Coventry and Warwickshire
WRCC Warwickshire Rural Community Council
Warwickshire Community and Voluntary Action
Royal Leamington Spa Town Council
Kenilworth Town Council
Stratford Town Trust
Heart of England Mencap
Springfield Mind
Warwick District Council
Harbury e-Wheels transport scheme
Municipal Charities of Stratford-on-Avon

Expanding our services in Warwick at the Packmores Centre

Starting from Wednesday 14th June, Citizens Advice will run an outreach service at The Packmores Centre, Warwick. 

Running appointments every Wednesday between 10am – 1pm, drop by to receive advice on managing your money, benefits, debt, housing, employment, family, legal and many other issues. 

To find out more or to make a confidential appointment please speak to reception at the Packmores Centre or telephone 01926 492488.