Winter newsletter 2022

We’re facing rising need, with fewer people

The aftershocks of the pandemic are bringing pressures far greater than those we saw in lockdown. Inflation and job worries mean many more people will need our support, at a time when our own resources have been severely reduced. As our new chair of trustees says, we have a strong skill base and we understand what we must do so that our excellent paid and unpaid advisers can continue their vital work. We cannot do it on our own.

Also in this newsletter…

Reopening soon: We have given our Leamington offices a big spring-clean (without even waiting for spring), and we are now doing the same in Stratford-upon-Avon, ready for reopening to clients soon.
Enjoy our video: We ran a series of lively workshops before Christmas, seeking clients’ views as we reshape our service for the digital age. If you don’t know how co-production works, here’s your chance to find out. It’s quite fun. 

Shop talk: The community supermarket concept is coming to south Warwickshire and we will be there, offering advice to budget shoppers.

Read our Winter newsletter here 

Festive closures 2021

CASW wishes everyone a very happy festive break.

This year, more than most, our staff and volunteers need a good break after a tough year. We will be closed from 1pm on Friday 24th December to Monday 3rd January. We re-open on Tuesday 4th January. 

We recognise it is also a hard time for people living in south Warwickshire with advice needs that cannot wait until the new year. If you need our support, please call the national adviceline – 0800 144 8848 – during following hours over  the Christmas period:

24th December – 9am-1pm
27th December – Closed
28th December – Closed
29th December – 9am-5pm
30th December – 9am-5pm
31st December – 9am-1pm
3rd January – Closed


Warwick District Foodbank 
Closed from Friday 24th December and reopen on Tuesday 4th January with the session at Southorn Court, Lillington at 11:00am.

Stratford-on-Avon District Foodbank 
Distribution sessions remain unchanged except for Monday 27th December – CLOSED.

For an emergency contact the Foodbank direct on: Email: or Call: 07736 929029

Join us this November for our AGM!

On Thursday 18th November at 10.30 we will be holding our AGM on Zoom. 

Please join us and hear about our achievements in 2020-21

We have a range of speakers to tell you more about our work, our usual awards and of course the business of our AGM

Click here to book your place

Members’ voting papers: 

Citizens Advice South Warwickshire – Signed Financial Statements 31.03.2021 (2)

2021 AGM CASW Notice of meeting 2021

2021 AGM CASW Members Proxy Vote

Minutes of 2020 AGM 10.11.20


Bright future for the partnership of Stratford’s Foodbank and local Citizens Advice

Local charities Citizens Advice South Warwickshire and Stratford-upon-Avon Foodbank have joined forces to help people access the help they need.

This project was developed between the two partner charities in response to the current pandemic, each bringing unique and specialist support to the people they help.  Following a positive start before Christmas the project saw 65 people in its first 6 weeks.

left, Marion Homer, Manager at Stratford-upon-Avon Foodbank and right, Julie Newton Caseworker at Citizens Advice South Warwickshire.

Julie Newton is the dedicated caseworker for this project on behalf of Citizens Advice South Warwickshire and has been working alongside Stratford-upon-Avon Foodbank since October 2020.

“I was excited to be involved from the start of this project and offer help and advice, whether it’s a benefit issue, employment or any other crisis.  It has been inspiring to contact people and make a difference to their lives because otherwise they would not have known where to turn to for help So far, the difficulties people have faced include high energy bills, hospital travel costs and homelessness.”

Anyone needing support from Stratford-upon-Avon Foodbank is able to access support from Julie at Citizens Advice South Warwickshire and all foodbank staff and volunteers are able to make a referral directly to the project for Julie’s support.

Among a handful of funders backing the project are Asda and the Misses Barrie Charitable Trust. The project is currently running for 12 months until October 2021, during which time it aims to help around 200 people build a more financially sustainable future for themselves and their families.

Marion Homer, Manager at Stratford-upon-Avon Foodbank said: “It is sad that so many people need our help at the Foodbank so our aim is to work out their needs. Together with Citizens Advice South Warwickshire providing longer term advice and solutions, we believe we are edging closer to solving the problems that cause people to be without food.”  

Citizens Advice South Warwickshire’s AGM

Notice is hereby given that the Annual General Meeting of Citizens Advice
South Warwickshire (a Company Limited by Guarantee) will be held virtually in line with Government Guidelines on Tuesday 10th of November at 10.30am. 
To secure your place, please book on eventbrite here. To accompany the Annual General Meeting please find our Impact Report 2019-20, with stats, interviews and case studies about the service we have provided over the past year. 

Ordinary business:
1. To receive and consider the Report of the Directors and Trustees and
Financial Statements for the year ended 31 March 2020, together with the Independent Examiners’ Report.

2. To appoint Burgis and Bullock and to authorise the Trustees to fix their remuneration.

3. Election and re-election of Trustees.

Special business:
There is no special business

By order of the Board.
Members of the public are cordially invited.

Charity Number 1106631
A Company Registered by Guarantee Number 5168480

Citizens Advice South Warwickshire thanks its wonderful volunteers for their dedication

Citizens Advice South Warwickshire [CASW], a local charity has continued giving advice to those in need throughout the Coronavirus pandemic thanks to the tireless dedication of its staff and volunteers. Everyone quickly rallied to ensure as many people as possible could be helped over the phone, email or a webchat as face-to-face appointments have not been possible. 

Volunteers’ Week runs from Monday 1 to Sunday 7 June, and the charity wants to thank all their volunteers for contributing not only during this exceptional time of Covid-19 [Coronavirus], but throughout the year too. Over 130 volunteers at Citizens Advice South Warwickshire contribute more than 800 hours of their time each week. In the last year they have helped over 6,000 people with more than 32,000 problems; including debt, housing, benefits and employment issues.  

Claire Lomas (pictured) a volunteer adviser, with Citizens Advice South Warwickshire said: “I joined CASW over a year ago and am working towards becoming a full generalist adviser. My motivation to volunteer is to give back to the community where I was born and have raised my family. I stay in touch with the other volunteers, with whom I have strong bonds, through a WhatsApp group and we share support and funny videos to help keep us going. 

Queries and client profile have changed dramatically; people who never thought they would need employment advice or state benefits are reaching out. Since lockdown friends and family have taken an active interest in my role with CASW in a way that they haven’t before. I feel that I am actually contributing to help those in crisis. While things feel out of control, I am making a difference.

When I am not looking after my family or volunteering, I work for our family company and also teach cello. Music is a great way to relax after a difficult day!”

Yvonne Hunter, Chair and a volunteer herself, at Citizens Advice South Warwickshire said: “Our unique service in south Warwickshire involves almost 5-times the number of volunteers to paid staff. Throughout the year our wonderful volunteers contribute their time, energy and expertise to make a huge difference to people’s lives and help keep our vital service running. Whether they have been able to continue in their role recently, or have paused their volunteering, their support throughout the year has been truly invaluable.

“I cannot thank them enough for their continued dedication. We really couldn’t do it without them!” 

If you’re interested in finding out more about volunteering with Citizens Advice South Warwickshire, contact: 

Joanne Adams, Trainer (Stratford Citizens Advice office)

Natalie Lavin, Trainer (Warwick Citizens Advice office)

 For more information about the types of roles we offer visit our website



Our offices are temporarily closed, but you can still contact us

CASW is working to provide the best, most sustainable service during the Coronavirus outbreak. We have a duty of care to keep clients, volunteers and staff safe in line with Government Guidelines. To do this, we need to make changes to our service.


We are providing no face to face appointments and no drop in sessions through any of our offices, outreaches or home visiting projects unless in an absolute emergency and only if we have capacity. 

To remain available and effective, we have increased our capacity in four areas to support our community in the safest way possible:

When lines are busy, we still have an answer phone facility. Call backs might be made outside core hours and from a withheld number. When leaving an answerphone message, please remember to provide:

  • Your name
  • Your number; and,
  • A brief, clear outline of your issue

An adviser will then call you back as soon as they can. 

If your query is about our Help to Claim service for claiming Universal Credit:

As with everyone during these difficult times, we may need to change our service as Government guidance changes but we will stay in touch via email, social media and our website. 

Please look after yourselves and please get in touch if you need us. As we have been for the last 80 years – we are here to help.