Privacy and cookie policies


Stratford-upon-Avon and District CAB has tried to ensure that the information on this website is accurate. However, Stratford-upon-Avon and District CAB will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Stratford-upon-Avon and District CAB endeavours to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website. Stratford-upon-Avon and District CAB assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Stratford-upon-Avon and District CAB, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.


Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Stratford-upon-Avon and District CAB and other copyright owner(s) as specified. No part of this site may be distributed or copied for any commercial purpose.

Privacy policy and data protection

Data protection

Stratford-upon-Avon and District CAB complies with the Data Protection Act 1998 (the “Act”). For the purposes of the Act, Stratford-upon-Avon and District CAB is the Data Controller Stratford-upon-Avon and District CAB is committed to safeguarding your privacy, while providing a high quality of service. Stratford-upon-Avon and District CAB will treat your personal information as confidential and your details will not be given or sold to anyone. We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

Your personal information

When you provide us with personal information, for example, when using the email advice service, we take steps to ensure that your information is treated securely from the time we receive it. Stratford-upon-Avon and District CAB makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Stratford-upon-Avon and District CAB cannot ensure or guarantee the security of information when it is being transmitted. Note: This privacy policy only covers this website; other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.

Email privacy and confidentiality information

Stratford-upon-Avon and District CAB is covered by the Data Protection Act. Stratford-upon-Avon and District CAB is a member of Citizens Advice which electronically processes the personal information. Citizens Advice will treat your personal information as confidential. Your personal details will not be given to anyone else without your prior consent or sold to anyone. Citizens Advice will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice. Internet email is a way of making general enquiries but it is not a secure way to send personal information. Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted. Citizens Advice will return information to the email address of the sender only. If an email from Citizens Advice contains sensitive personal data about you, Citizens Advice will only send with your consent and will protect it by encrypting it. It is the sole responsibility of the sender to secure the privacy of this correspondence. Emails from Citizens Advice may be confidential and are intended solely for the use of the individual to whom they are addressed. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error. If you are concerned about confidentiality then please contact us by phone or in person. Under the Data Protection Act 1998, we need your consent to store your personal details. By using our email advice service, you agree to the following statement: “I give my consent for the Citizens Advice service to process and use my personal information. I understand that this information will be kept confidential to the Citizens Advice service”.

Cookie Policy

What are cookies?

Cookies are pieces of data consisting of letters and numbers that are stored in the cookie directory on your computer or device. Since a webpage has no memory of a visitor’s actions, cookies are used to enable functionality and features such as storing a visitor’s personal preferences for repeat visits or, if the feature is available, enabling users to register with the website so that they may comment on news stories.

Why do we use cookies?

Stratford-upon-Avon and District CAB uses cookies to maintain our website and provide features such as the Twitter feed widget in the website’s sidebar. Any information stored regarding a user’s personal preferences is anonymous. Please see Stratford-upon-Avon and District CAB’s privacy policy for more information regarding how Stratford-upon-Avon and District CAB handles information you provide about yourself.

What catagories of cookies do we use?

  • Session cookies: session cookies enable a website to remember a visitor as they move between pages in the website. In this way a visitor does not need to re-enter any data they may have previously submitted during their visit. Session cookies are anonymous.
  • Registration cookies: this catagory of cookie allows our website’s contributors to log in to our WordPress content management system, so that they can write or amend website pages. These cookies also allow our contributors to customise the content management system’s interface to their personal preferences.
  • Third party cookies: these are cookies used by services outside of Stratford-upon-Avon and District CAB’s control. The Twitter widget cookie is an example of a cookie controlled by Twitter and therefore, a third party cookie. The majority of third party cookies can be blocked by adjusting your web browser’s settings. For more information, on how to change your web browser’s settings, please read “Disabling cookies” below. At present, Stratford-upon-Avon and District CAB does not use a website analytics service such as Google Analytics. As a result, our website does not use analytics cookies.
  • YouTube videos: the Stratford-upon-Avon and District CAB website contains videos from YouTube. These videos have been embedded in the Stratford-upon-Avon and District CAB website using ‘privacy-enhanced mode’. From the YouTube website; “This mode restricts YouTube’s ability to set cookies for a user who views a web page that contains a privacy-enhanced YouTube embed video player, but does not click on the video to begin playback. YouTube may still set cookies on the user’s computer once the visitor clicks on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.” Cookies that YouTube stores includes cookies that maintain the integrity of video statistics, prevent fraud and improve the site experience.

The following table identifies cookies used by Stratford-upon-Avon and District CAB’s website and what they are for:

Disabling cookies

For more information regarding disabling cookies in your web browser, please refer to your browser’s Help menu. Alternatively, the following links take you to instructions for disabling cookies in some of today’s most popular browsers.

More information

For more information regarding cookies, what they are and what they do, you may find the following websites useful.